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Financial Industry

The Client

One of the top ten banks in the world, with 90 million customers and the most branches of any international bank.

The Situation

One of the world's top ten banks acquired a financial institution with principal markets in the northeastern United States. In order to successfully merge it needed to change the subsidiary's core banking system to mirror the bank's systems.

The Challenge

The client relied 100% on The Cervantes Group to provide it with the specialized resources it would need to undertake this massive initiative. The project required senior Java and WebSphere application consultants, senior functional analysts and senior COBOL programmers - all with experience in the banking industry. The Cervantes Group had to configure a support team to implement and maintain the applications of the core banking system. The Cervantes Group also had to convince the client that the merger required bilingual consultants, because the training and the actual project would take place in 2 different countries.

The Response

Having such a limited time frame to find, hire and train the right candidates, The Cervantes Group was contracted immediately as the exclusive provider. Since the commencement of the project The Cervantes Group has interviewed, screened and hired the required analysts for this talent-specific project. The project's planning, implementation and maintenance have been put in the hands of The Cervantes Group's candidates.

The Results

The Cervantes Group was able to become a partner by providing great candidates who can work efficiently, know the culture and make a difference everyday.

Health Industry

The Client

One of the largest local health insurance products and related services providers. The company offers medical, prescription drug and dental coverage to individuals and employer groups of all sizes. Its provider network includes more than 12,500 hospitals, doctors, and other healthcare services.

The Situation

A leading health insurance provider had been purchased and was in the process of being dissolved. It needed server dismantling, technical support, equipment maintenance, and PC sanitation. Backups of specific data needed to be done to perform a full computer IT life-cycle, following company confidentiality and Health Insurance Portability and Accountability Act (HIPAA) privacy regulations, due to the personal information contained in the equipment.

The Challenge

With the dissolution of a company, the clients required The Cervantes Group to use its resources and acquire a technically certified engineer who could efficiently perform the job under tense conditions. The consultants would need to provide organized and conscientious customer service while closing recently dismissed employees’ accounts and still comply with the strict procedures the client had requested. In addition, HIPAA and Personal Health Information (PHI) had high involvement in this project due to the amount of employees who were losing their jobs and the need for the client to protect their customers’ personal information.

The Response

The Cervantes Group, the technology staffing and services provider, has developed a strong reputation for consistently providing high-quality technical professionals. The client trusted The Cervantes Group's thorough screening process and its ability to deliver in a short period of time the technical and compliant candidates who could work under tight conditions and time frames. The Cervantes Group managed all responsibilities, finally providing the best team with the required experience and abilities to accomplish the project.

The Results

The Cervantes Group's involvement with the client managed to agree on the skills and requirements that the ideal solution must generate, saving the client valuable time and resources in the midst of its purchase. As a result, the client was able to successfully migrate all of the data from each department in specific chronology, which is necessary for future reference with its own clients.. Also the professional performed full component life cycle, hardware maintenance, account closures and dismount of 49 servers to effectively erase all the unnecessary data from the purchased client.

Technology

The Cervantes Group focused on locating candidates who had had previous technical experience and were able to manage working under pressure in the client's environment. The candidate worked with IBM BladeCenter, E-server technology, Dell server fiber channel, high availability domain controllers, Microsoft System Center, Windows Deployment Center, hardware maintenance, Routers, Servers and Help Desk etiquette.

The Quote

"I had worked previously with some aspects of a full component life cycle, but I had never experienced the whole elements where the human factor is present and forms a great part of the job. One has to remove oneself from the paradigms and work with the human necessity. This project has enriched my career greatly both in the technological and on the personal level."
-I.S., TCG Senior IT Systems Consultant

Insurance Industry

The Client

One of the fastest-growing medical insurance providers in the healthcare industry.

The Situation

A leading medical insurance provider was upgrading its main system, PowerMHS. The client is a staple in the healthcare industry, striving to develop new products for its clients while offering flexibility in the design of their coverage plans.

The Challenge

The upgrading of the client's system required experts who were knowledgeable in programming, to customize this PowerMHS project using core technologies of COBOL in a mid-range technical environment.

The Response

The Cervantes Group, the fast-growing technology and talent acquisition company, quickly began working with the client to allocate resources and knowledge capital to evaluate and secure qualified technical consultants. The Cervantes Group assessed various candidates and tested them on applications in the AS/400 (iSeries), CL, SQL/400, and Query/400 environment, ensuring they possessed the proper knowledge to partake in the massive new upgrade.

The Results

The Cervantes Group's proven expertise and vast resources were able to provide the client with the correct consultants, saving the client valuable time and energy. Utilizing The Cervantes Group's resources and substantially shorter cycle time allowed the right consultants to be engaged more quickly and efficiently. The Cervantes Group was able to cast the correct team of 5 senior COBOL programmers/analysts who were able to successfully complete the conversion. The consultants also teamed with the client's internal IT QA team to qualify and certify that the changes were accurately made and in compliance with the client's standards to assure all needs were met.

Telecommunication Industry

The Client

A $34 billion International Data Outsourcing and Telecommunications Company.

The Situation

A telecommunications and data outsourcing provider was in need of 11 technology contract consultants with various skill sets in order to implement the data outsourcing project recently won with a major bank in San Juan, Puerto Rico. The technology expertise needed was in the Help Desk, Operations, Network Administration, and Database and Project Management areas.

The Challenge

The company engaged The Cervantes Group along with 4 different technology-staffing firms in a bidding process, requiring the securing of effective technology consultants with precise technical competencies, all within a 4-week timeline. The Cervantes Group identified the correct skill sets necessary for each consultant, prioritized them and then gave start dates for a full integration of the entire group data and network outsourcing project.

The Response

Based on their prompt and competitive bid, The Cervantes Group was retained immediately. While the company had not done previous business with The Cervantes Group, its management team has had extensive years of experience in the technology staffing and consulting field.. The Cervantes Group was able to have an open dialogue with the company's management, providing a creative solution to a fixed cost scenario that matched their client's needs and budget.

The Results

The Cervantes Group was able to place its first consultant on site within 3 days of being awarded the bid, and ended up providing 9 out of the 11 technical contract consultants for the outsourcing project within the required 4-week period, including the local project operations manager.

The Quotes

According to Antonio Bernardos, Senior Vice-President of Operations, The Cervantes Group had the flexibility and understanding of the IT business that enabled them to resolve this difficult situation quickly. "The Cervantes Group was a great contributor in the early stages of the implementation of one of our most critical projects in Puerto Rico."
According to the Vice President of Human Resources, "The Cervantes Group was #1 in terms of reliability- providing the highest ratio of qualified candidates in Puerto Rico."
"The Cervantes Group: Reliable, Flexible and On-Time Partners."
-Martin F., VP of HR

Health Care IT (HIT) Industry

The Client

A leader in pharmacy benefits management and a provider of health information technology and clinical solutions.

The Situation

A leader in pharmacy benefits was losing one of its best software developers. Filling his position was going to be difficult, due to the major responsibilities this person had held for a very long time. Besides the loss of a great asset, it wanted to develop its own framework and needed the right person for the job who would still possess certain skills. The Cervantes Group was contacted to search for a system analysis and software developer who would fit the specifications requested by the company.

The Challenge

The candidate would successfully pass an analytical and technical test. Upon the success of the exams, the candidate would interview with 3 company representatives. This demonstrates the complexity and strict requirements that The Cervantes Group faces when using its resources to find the right solution to a client’s needs.

The Response

The Cervantes Group, a talent acquisition company, quickly began working with the client to allocate its resources and knowledge capital to find a competent software developer. The Cervantes Group reviewed various candidates and later determined that one candidate met the specifications required by the client. This prospective software developer was sent for analytical and technical testing, followed by the interview with company management.

The Results

Working with The Cervantes Group, the client was able to alleviate the hassle and expense of an asset search. This permitted the client to remain focused on its core business activities while only receiving a top prospect from The Cervantes Group, one who fitted their requirements and passed the examinations presented by the client.

Technology

The software developer provided to the client for the project has worked efficiently with Microsoft My SQL 2008, ASP.NET, Visual Studio 2010, Enterprise architect, Framework 1.1-4.0, 2005 Internal Programming, Visual Basic, C#, Complus and COGNOS.